Fequently asked questions

Yassir is a platform that connects customers with VTC drivers. With Yassir, you have access to a wide range of services, including immediate rides, advance bookings, airport packages, multi-stop trips, and hourly chauffeur services. Since its launch in late 2017, over 2 million customers have already used our services in Algeria, Morocco, Tunisia, Senegal, France, and South Africa.

To use Yassir's services, you need to create a personal account on our mobile application (available on the App Store and Play Store). Simply provide your name, surname, email address, and mobile number. Once your account is created, you can order your first ride. The steps to order are as follows: Enter the drop-off address. Select your desired vehicle category with the corresponding fare. Choose between an immediate ride or an advance booking. Click "Order Now" to confirm your ride. You will receive a notification with the driver's details (driver's name, phone number, vehicle make, and license plate). You can track the driver's location in real-time on the app. You have 5 minutes after confirming the order to cancel without any charges. Immediate Ride An immediate ride allows you to enter your pick-up and drop-off locations with a fixed price. The fare is calculated based on the distance and estimated time of travel at the moment of booking.

Service coming soon.

Airport packages guarantee a fixed price regardless of traffic conditions. Travel worry-free to your destination, knowing the exact fare in advance. The airport packages vary based on your location within the city and to and from the airports. More details can be found in our Pricing section.

Service coming soon.

Service coming soon.

Our services are available in the following cities: Algeria, Morocco, Tunisia, Senegal, France, and South Africa.

Upon confirming your ride, the app will display the vehicle details, including model, make, and license plate. The driver's photo and name will also be shown on the screen. A notification at the top of the screen indicates the estimated time of arrival. The app will update the status of your ride, such as "Yassir en route" (driver en route to your location), "Arrivée de votre Yassir" (driver arrived at your location), "En route" (on your way to the destination), and "Arrivée à destination" (arrived at your drop-off address).

You can find all the details of your past rides in the "My Rides" section of the app. This includes the vehicle details, driver information, your rating and comments, the route taken, and the amount paid.

Yes, our partner-drivers are available 24/7. You can request a ride at any time of the day.

Promo codes are regularly posted on our official Facebook and Instagram pages and sent via app notifications.

You can choose your own schedule and adapt it to your personal and social life. You can work 24/7, as the more you work, the more you increase your earnings.

Wherever there are Yassir customers, there is demand! Provide excellent service to ensure customer satisfaction, as a satisfied customer is the best business strategy.

Contact the driver who accepted your ride to inform them if you would like to bring a pet. If the taxi driver accepts, kindly bring a crate or blanket to reduce the risk of damage and help the driver maintain the cleanliness of the vehicle.

Once you enter your current location and destination, you will receive an estimated fare for your taxi trip.

Simply install the app, sign up with your personal information, enter your pick-up and drop-off locations, and click "Request a driver."

Price surges attract more drivers to a specific area or time to accommodate all passengers' needs.

We take ratings seriously. At the end of each ride, you have the option to rate your driver on a scale of 1 to 5 stars.

Yes, it is possible.

You will pay the taxi driver directly upon reaching your destination.

Yassir B2B app is used for staff transportation for business purposes.

The application is designed for business purposes only.

Payment is made at the end of the month.

Yes, you can easily view and download the ride history in Excel format.

Restaurants & grocery: - Free delivery on orders from partner restaurants and grocery stores. (Terms apply). Ride-hailing: - Exclusive discounts on rides (up to X%).

Yassir Plus plans are standardized, and their benefits can’t be customized. Therefore, you cannot subscribe and pay for benefits in just one service.

Unfortunately, you can’t do that. Yassir Plus plans are standardized, and their benefits cannot be customized. Therefore, you can’t subscribe and pay for benefits in just one service.

New members can enjoy a free trial period of (trial duration), after which they can choose one of the following subscription plans: - Monthly subscription: (Price) - 3-month subscription: (Price) - 6-month subscription: (Price)

Yes, orders value must be a minimum of X (including tax, excluding fees) to qualify for free delivery.

You can subscribe to Yassir Plus by tapping on the Yassir Plus banner on the app home screen. Then, select your subscription plan, choose a payment method, and confirm your subscription. You can also find Yassir Plus in your profile section of the app and follow the same steps to subscribe. Please note that you can pay for Yassir Plus using a different payment method than the one you typically use for ride-hailing or orders.

Yes, you can change your subscription plan at any time. To do so, go to Yassir Plus in your profile, tap “Manage membership,” and select the new plan you want to switch to. The changes will be effective at the start of your next billing cycle.

You’ll receive a notification **X days before your subscription expires**. Click “Pay now” in the notification or in your Yassir Plus account to renew. If your subscription has already expired, you can still renew it from your Yassir Plus account. Simply click “Pay now” and follow the steps to complete your payment.

You can view all your subscription details, including the next renewal date, by tapping Yassir Plus in your profile. Scroll to the bottom of the page, click “Manage Membership,” and the renewal date will be displayed on the next page.

You can cancel your membership via the app or browser at any time without any penalties or fees.

You can cancel your subscription for free through the app or web browser at any time without any penalties or fees. Here’s how: **Via the App:** 1. Go to Yassir Plus in your profile. 2. Tap “Manage Membership.” 3. Tap “Cancel my subscription” and follow the instructions to complete the cancellation. **Via Web Browser:** 1. Select “Yassir Plus” from the menu (the three horizontal lines at the top left of the screen). 2. Click “Manage Membership” at the top of the page. 3. Click “Cancel my subscription” and follow the instructions to complete the cancellation.

If you cancel your subscription before it expires, your Yassir Plus benefits will stay active, and you can still enjoy them until the next renewal date.