Welcome to Yassir support
How can we help you?
Frequently asked questions
What is YASSIR?
YASSIR is a mobile application that allows you to order/reserve a taxi through your smartphone. This service is simple, fast, and secure.
Can I check the history of my rides?
Yes, you can access the detailed history of your rides (destination, fares, date...) at any time.
How can I identify my driver?
YASSIR sends your taxi request to the nearest driver, and their name and taxi registration number will be displayed. Additionally, once you accept the ride on the application, the driver will contact you by phone to confirm.
How can I update my personal information?
You can easily update your name, first name, and email address by clicking on the information to be modified in the Settings section of your YASSIR account.
How do I pay for my ride with YASSIR?
At the end of each ride, you will be prompted to pay the driver in cash, according to the amount displayed in the application. Other payment solutions will be available soon.
What should I do if I forget something in a YASSIR taxi?
No need to worry. If you are sure you left something in a YASSIR taxi, we will help you find it. Please contact our customer service at the number provided, specify the details of your ride (time, destination...), and give a brief description of your lost item. YASSIR will take care of returning the lost item to you.
How to become a YASSIR partner driver?
You need to download the YASSIR CHAUFFEUR application on your mobile phone and register by entering your data and those of your taxi. After verifying your documents, you will be invited to attend a training session.
When can I work during the day?
You have the freedom to organize your time without any commitment. You are the sole decision-maker and can work as much as you want without limits (even 24/7). The more you work, the more you increase your income.
What should I do if I have an incident with a YASSIR customer?
First, you should immediately contact YASSIR's Support Service to inform them and file a complaint. Afterwards, you can still rate the customer and leave a comment describing the incident directly on the application.
How can I benefit from the advantages offered by YASSIR?
The more productive and well-rated you are, the more advantages you will receive.
Can I refer another taxi driver to become a YASSIR partner?
Yes, you can do so, and you will even be rewarded for it. For more information, contact our Support Service.
How can I know the amount of commission to pay to YASSIR?
You can check at any time on the application the amount of completed rides as well as the commission to be paid.
What is the purpose of the Yassir B2B application?
It is used for transporting personnel for professional purposes.
Can employees use this mode of transportation for personal purposes?
The application is designed for professional purposes only.
Do we have to pay for each ride?
Payment is made at the end of the month.
Is it possible to have a history of the rides taken by our employees?
Certainly, with a click, you can view and download the history in Excel format.
What are the benefits of Yassir Plus?
Restaurants & grocery: - Free delivery on orders from partner restaurants and grocery stores. (Terms apply). Ride-hailing: - Exclusive discounts on rides (up to X%).
Can I subscribe to Yassir Plus exclusively for delivery service benefits?
Yassir Plus plans are standardized, and their benefits can’t be customized. Therefore, you cannot subscribe and pay for benefits in just one service.
I only use Yassir for ride-hailing. Can I subscribe and pay for discounts on rides only?
Unfortunately, you can’t do that. Yassir Plus plans are standardized, and their benefits cannot be customized. Therefore, you can’t subscribe and pay for benefits in just one service.
How much does a Yassir Plus subscription cost?
New members can enjoy a free trial period of (trial duration), after which they can choose one of the following subscription plans: - Monthly subscription: (Price) - 3-month subscription: (Price) - 6-month subscription: (Price)
Is there a minimum order requirement for free delivery?
Yes, orders value must be a minimum of X (including tax, excluding fees) to qualify for free delivery.
How do I subscribe to Yassir Plus?
You can subscribe to Yassir Plus by tapping on the Yassir Plus banner on the app home screen. Then, select your subscription plan, choose a payment method, and confirm your subscription. You can also find Yassir Plus in your profile section of the app and follow the same steps to subscribe. Please note that you can pay for Yassir Plus using a different payment method than the one you typically use for ride-hailing or orders.
Can I change my subscription plan?
Yes, you can change your subscription plan at any time. To do so, go to Yassir Plus in your profile, tap “Manage membership,” and select the new plan you want to switch to. The changes will be effective at the start of your next billing cycle.
How can I renew my subscription?
You’ll receive a notification **X days before your subscription expires**. Click “Pay now” in the notification or in your Yassir Plus account to renew. If your subscription has already expired, you can still renew it from your Yassir Plus account. Simply click “Pay now” and follow the steps to complete your payment.
Where can I find the subscription renewal date?
You can view all your subscription details, including the next renewal date, by tapping Yassir Plus in your profile. Scroll to the bottom of the page, click “Manage Membership,” and the renewal date will be displayed on the next page.
Can I cancel my subscription?
You can cancel your membership via the app or browser at any time without any penalties or fees.
How do I cancel my subscription?
You can cancel your subscription for free through the app or web browser at any time without any penalties or fees. Here’s how: **Via the App:** 1. Go to Yassir Plus in your profile. 2. Tap “Manage Membership.” 3. Tap “Cancel my subscription” and follow the instructions to complete the cancellation. **Via Web Browser:** 1. Select “Yassir Plus” from the menu (the three horizontal lines at the top left of the screen). 2. Click “Manage Membership” at the top of the page. 3. Click “Cancel my subscription” and follow the instructions to complete the cancellation.
What happens if I cancel my subscription before it expires?
If you cancel your subscription before it expires, your Yassir Plus benefits will stay active, and you can still enjoy them until the next renewal date.