Welcome to Yassir support
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Frequently asked questions
What is YASSIR?
YASSIR is a mobile application that allows you to order/reserve a taxi through your smartphone. This service is simple, fast, and secure.
Can I check the history of my rides?
Yes, you can access the detailed history of your rides (destination, fares, date...) at any time.
How can I identify my driver?
YASSIR sends your taxi request to the nearest driver, and their name and taxi registration number will be displayed. Additionally, once you accept the ride on the application, the driver will contact you by phone to confirm.
How can I update my personal information?
You can easily update your name, first name, and email address by clicking on the information to be modified in the Settings section of your YASSIR account.
How do I pay for my ride with YASSIR?
At the end of each ride, you will be prompted to pay the driver in cash, according to the amount displayed in the application. Other payment solutions will be available soon.
What should I do if I forget something in a YASSIR taxi?
No need to worry. If you are sure you left something in a YASSIR taxi, we will help you find it. Please contact our customer service at the number provided, specify the details of your ride (time, destination...), and give a brief description of your lost item. YASSIR will take care of returning the lost item to you.
When Can I Work?
You can choose your own schedule and adapt it to your personal and social life. You can work 24/7, as the more you work, the more you increase your earnings
Which Areas Have High Demand?
Wherever there are Yassir customers, there is demand! Provide excellent service to ensure customer satisfaction, as a satisfied customer is the best business strategy.
Can I Take a Ride with Pets?
Contact the driver who accepted your ride to inform them if you would like to bring a pet. If the taxi driver accepts, kindly bring a crate or blanket to reduce the risk of damage and help the driver maintain the cleanliness of the vehicle.
How Do I Know the Fare for My Taxi Trip?
Once you enter your current location and destination, you will receive an estimated fare for your taxi trip.
How Can I Request a Yassir?
Simply install the app, sign up with your personal information, enter your pick-up and drop-off locations, and click Request a driver.
Why Are Prices Sometimes Higher than Normal?
Price surges attract more drivers to a specific area or time to accommodate all passengers' needs.
How Can I Rate My Taxi Driver?
We take ratings seriously. At the end of each ride, you have the option to rate your driver on a scale of 1 to 5 stars.
Can I Pre-book a Taxi Ride through the App?
Yes, it is possible.
How Do We Pay for the Service?
You will pay the taxi driver directly upon reaching your destination.
What is the purpose of the Yassir B2B application?
It is used for transporting personnel for professional purposes.
Can employees use this mode of transportation for personal purposes?
The application is designed for professional purposes only.
Do we have to pay for each ride?
Payment is made at the end of the month.
Is it possible to have a history of the rides taken by our employees?
Certainly, with a click, you can view and download the history in Excel format.
What are the benefits of Yassir Plus?
Restaurants & grocery: - Free delivery on orders from partner restaurants and grocery stores. (Terms apply). Ride-hailing: - Exclusive discounts on rides (up to X%).
Can I subscribe to Yassir Plus exclusively for delivery service benefits?
Yassir Plus plans are standardized, and their benefits can’t be customized. Therefore, you cannot subscribe and pay for benefits in just one service.
I only use Yassir for ride-hailing. Can I subscribe and pay for discounts on rides only?
Unfortunately, you can’t do that. Yassir Plus plans are standardized, and their benefits cannot be customized. Therefore, you can’t subscribe and pay for benefits in just one service.
How much does a Yassir Plus subscription cost?
New members can enjoy a free trial period of (trial duration), after which they can choose one of the following subscription plans: - Monthly subscription: (Price) - 3-month subscription: (Price) - 6-month subscription: (Price)
Is there a minimum order requirement for free delivery?
Yes, orders value must be a minimum of X (including tax, excluding fees) to qualify for free delivery.
How do I subscribe to Yassir Plus?
You can subscribe to Yassir Plus by tapping on the Yassir Plus banner on the app home screen. Then, select your subscription plan, choose a payment method, and confirm your subscription. You can also find Yassir Plus in your profile section of the app and follow the same steps to subscribe. Please note that you can pay for Yassir Plus using a different payment method than the one you typically use for ride-hailing or orders.
Can I change my subscription plan?
Yes, you can change your subscription plan at any time. To do so, go to Yassir Plus in your profile, tap “Manage membership,” and select the new plan you want to switch to. The changes will be effective at the start of your next billing cycle.
How can I renew my subscription?
You’ll receive a notification **X days before your subscription expires**. Click “Pay now” in the notification or in your Yassir Plus account to renew. If your subscription has already expired, you can still renew it from your Yassir Plus account. Simply click “Pay now” and follow the steps to complete your payment.
Where can I find the subscription renewal date?
You can view all your subscription details, including the next renewal date, by tapping Yassir Plus in your profile. Scroll to the bottom of the page, click “Manage Membership,” and the renewal date will be displayed on the next page.
Can I cancel my subscription?
You can cancel your membership via the app or browser at any time without any penalties or fees.
How do I cancel my subscription?
You can cancel your subscription for free through the app or web browser at any time without any penalties or fees. Here’s how: **Via the App:** 1. Go to Yassir Plus in your profile. 2. Tap “Manage Membership.” 3. Tap “Cancel my subscription” and follow the instructions to complete the cancellation. **Via Web Browser:** 1. Select “Yassir Plus” from the menu (the three horizontal lines at the top left of the screen). 2. Click “Manage Membership” at the top of the page. 3. Click “Cancel my subscription” and follow the instructions to complete the cancellation.
What happens if I cancel my subscription before it expires?
If you cancel your subscription before it expires, your Yassir Plus benefits will stay active, and you can still enjoy them until the next renewal date.