Terms of use

This translation is provided for convenience only. In the event of any discrepancy or dispute, the French version prevails.

Provisions common to all services

Article 1: Access to the application and the service

The service is accessible, subject to the restrictions set out in the Yassir application:

• To any natural person possessing full legal capacity, in accordance with the law in force in the eligible countries, to enter into a binding agreement under these General Terms and Conditions.

• To any legal entity acting through a natural person with the legal capacity to contract in the name and on behalf of the legal entity.

Article 2: Payment terms

There is no charge for using the Yassir app; in other words, downloading the app and signing up are completely free.

Depending on the specific eligible country listed in Article 2 for each party, the e-consumer may pay for the services in accordance with the following terms:

• Cash payment: after each completed trip (upon arrival at the destination) or delivered order, the e-consumer pays the service provider associated with the Yassir platform directly the amount shown on the application.

• Online payment: The e-consumer has the option to choose an online payment method from those offered by Yassir to pay for their order on the payment page.

In this case, the transaction is submitted for debiting the e-consumer's account in accordance with the timeframes applicable to each eligible country.

Multi-channel payments are secured by the Interbank Electronic Banking Center of each eligible country, which offers a fully secure payment service.

The e-consumer warrants to Yassir that they hold any authorizations that may be required to use the payment method they have chosen.

The e-consumer acknowledges being solely responsible for online payment transactions made to access the services offered by Yassir via its application; consequently, the consumer acknowledges that they may under no circumstances claim payment, compensation, reimbursement, or damages from Yassir for any transaction carried out by them or by a third party that proves to be erroneous or fraudulent.

In any event, Yassir disclaims all liability for payments made by a user using stolen or misappropriated bank cards.

Article 3: Data and evidence

The e-consumer expressly acknowledges and accepts:

• That the data collected on the Yassir application and/or website and on Yassir’s computer systems constitute proof of the transactions carried out under these terms;

• That these data constitute the sole form of evidence accepted between the parties, particularly for the calculation of the sums due to Yassir.

The e-consumer can access their data in their personal area.

Article 4: Complaints

The e-consumer may contact Yassir at any time for any information regarding its services and products, or to make any complaint concerning them, using the contact details specified in Article 2 of the relevant section.

Article 5: Sanctions for breaches

In the event of a breach of any of the provisions of these General Terms and Conditions or, more generally, a violation of applicable laws and regulations by a user, Yassir reserves the right to take any appropriate measure, including:

• Suspend the party in breach from accessing the Service without prior notice;

• Delete any content uploaded to the application;

• Notify any relevant authority;

• Initiate any legal action, without prejudice to any damages Yassir may claim before the court with territorial jurisdiction for the harm suffered.

Article 6: Intellectual Property

The systems, software, structures, infrastructures, databases, and content of any kind (texts, images, visuals, music, logos, trademarks, databases, etc.) operated by Yassir within its applications and/or website are protected by applicable intellectual property rights or database producer rights. Any disassembly, decompilation, decryption, extraction, reuse, or copying—and, more generally, any act of reproduction, representation, dissemination, or use of any of these elements, in whole or in part, without Yassir's authorization—is strictly prohibited and may result in legal action.

Article 7: Personal data

Yassir implements a personal data protection policy, the details of which are set out in the document titled "Privacy Policy," which the e-consumer is expressly invited to review on the application and/or the website.

Article 8: Links and third-party sites

Yassir shall under no circumstances be held liable for the technical availability of websites or mobile applications operated by third parties (including any partners) that the e-consumer accesses via the site.

Yassir assumes no responsibility for the content, advertisements, products, and/or services available on such third-party sites and mobile applications, which are governed by their own terms of use.

Yassir is likewise not liable for transactions entered into between the e-consumer and any advertiser, professional, or merchant (including any partners) to whom the e-consumer is directed via the site, and shall under no circumstances be a party to any dispute whatsoever with such third parties regarding, in particular, the delivery of products and/or services, warranties, representations, or any other obligations to which such third parties are subject.

Article 9: Governing law and jurisdiction

These General Terms and Conditions are governed by the laws of each eligible country cited in Article 2 of the relevant section.

In the event of a dispute regarding the validity, interpretation, and/or performance of these General Terms and Conditions, the parties from each eligible country agree to submit said dispute to the court with territorial jurisdiction.

Part I: Yassir GO General Terms and Conditions of Sale

Article 1: Purpose and contractual relationship

The purpose of these General Terms and Conditions is to define the terms and conditions of use for the service connecting individuals wishing to use the services (hereinafter: the "Clients") with taxi drivers operating on the Yassir CHAUFFEUR platform or car rental companies (hereinafter: the "Yassir CHAUFFEUR Platform Operator")—services provided or made available under the Yassir brand via the Yassir application (hereinafter: the "Application") in eligible countries, namely Algeria, Tunisia, Morocco, Canada, France, Senegal, and South Africa (hereinafter: "Eligible Countries")—and to define the rights and obligations of the parties in this context.

Access to and use of the Services are subject to these Terms; the E-consumer must read and accept them before accessing and using the Services. Acceptance of these Terms establishes a contractual relationship between the E-consumer and Yassir. These Terms expressly supersede any prior contracts or agreements entered into between the E-consumer and Yassir.

In particular, they are accessible at any time via a direct link on the application and/or the website.

They may be supplemented, where applicable, by specific terms of use for certain services—such as terms governing a particular event, activity, or promotion—and such additional terms will be communicated via the Application and/or the Website in connection with the relevant Services. These additional terms will supplement these Terms and be deemed part of the Terms for the purposes of the relevant Services once accepted by you. In the event of a conflict, the specific terms shall prevail over these general terms.

Yassir provides an intermediary service between you and the service provider operating on the Yassir CHAUFFEUR platform, and in this capacity, does not assume the status or nature of a transport service provider.

Article 2: Who provides the Yassir connecting service?

The matching service provided through the Yassir and Yassir CHAUFFEUR platform is offered in the following eligible countries:

Algeria:

Yassir EURL

Postal address: Birkhadem Zone, El Solh neighborhood (formerly Charbouni), Block 162, ground floor, Birkhadem.

Trade register number: 17B 8994990-00/16

Tax Identification Number (TIN): 001716099948978

Statistical identification number (NIS): 001716010111763

Email address: <support@Yassir.com>

Customer Support: 021 99 99 99

Morocco:

Yassir SARL

Address: Villa No. 269, Mandarona Subdivision, Sidi Maarouf District – Casablanca

Email address: <support@Yassir.com>

Customer support: +212668117942

Partner Customer Support: +212668065229

Tunisia:

Yassir SARL

Mailing address: Tunis Business Center, Sarra Buildings, Main Boulevard, Les Berges du Lac

Email address: <support@Yassir.com>

Customer Support: +216 31 190 000

Canada:

Email address: <support@Yassir.io>

Customer Support: +1 (619) 832-0550

Senegal:

YASSIR SENEGAL SARL

Address: Dakar (Senegal) 104 Sicap Sacré-Cœur 3 Pyrot, Plot No. AW1, Cité Keur Gorgui

South Africa:

Address: Cube Workspace Fourways, Unit 9 The Straight Ave, Pine Slopes, Sandton, 2194

Email address: <support@Yassir.com>

Customer Support (Line 1): +27872502028

Customer Support (Line 2): +270110200932

Email address: <support-za@yassir.com>

WhatsApp Text Only: 0784198578

Article 3: Definitions

" Application/Applications " refers to the Yassir and Yassir CHAUFFEUR applications developed by the company Yassir, available on the App Store for iOS smartphones and on Google Play for Android smartphones;

" Promo Codes " refers to promotional codes that entitle the Account to one or more discounts or other benefits related to the Service(s), subject to any additional conditions defined by Yassir for each promotional code;

" Account " means the account that must be created in order to access the services offered by the Platform;

" Conditions " means these General Terms and Conditions of Sale;

" Client/E-consumer " refers to any natural or legal person wishing to avail themselves of the services (hereinafter: the "Clients") provided by taxi drivers operating on the Yassir CHAUFFEUR platform or by a car rental company (hereinafter: the "Yassir CHAUFFEUR platform service provider"); these services are provided or made available under the Yassir brand via the Yassir or Yassir BUSINESS application;

" Service provider for the Yassir CHAUFFEUR platform " refers to a party operating within the distribution chain for goods and services via digital platforms.

" User Content " means textual, audio, and/or visual content and information provided during your registration, including comments and feedback regarding the Services or Third-Party Services, as well as content and information provided during support requests and when participating in contests and promotional activities;

" Additional Fees " means the fees payable, where applicable, in addition to the rates applicable to the Services, particularly in the event of non-compliance with your obligations towards the service providers on the Yassir CHAUFFEUR platform, as described herein. Additional Fees are added to the applicable rates, where applicable;

" Services " means the services available on the Yassir applications and/or website;

" Website " refers to a dynamic interface available at the address www.Yassir.com ;

" Rates " means the prices applicable to the Services that will be expressly communicated to you via the Application and/or Website at the time the corresponding ride is confirmed;

" E-payment or electronic payment method " refers to any payment instrument, authorized in accordance with applicable legislation, enabling its holder to make proximity or remote payments via an electronic system.

Article 4: Age requirements

The user must be at least 18 years old to hold a Yassir account; unaccompanied minors are not permitted to travel on a trip, and the Yassir account holder is not authorized to book a trip for a person under the age of 18 who will not be accompanied by said account holder or another adult during the trip.

Article 5: Acceptance of the General Terms and Conditions

Acceptance of these General Terms and Conditions is signified by pressing the "Next" button on the registration form within the Yassir application and/or on the website. Such acceptance must be absolute and unqualified; any conditional acceptance is deemed null and void.

By accepting these General Terms and Conditions, the e-consumer acknowledges that the Yassir and Yassir CHAUFFEUR applications are used solely for the purpose of requesting a service via the Yassir CHAUFFEUR platform for travel from point A to point B.

Any e-consumer who uses the Yassir and Yassir CHAUFFEUR applications for a purpose other than requesting service providers via the online Yassir CHAUFFEUR platform, thereby causing harm to the company Yassir, will be subject to a legal complaint filed with the court having territorial jurisdiction.

Registration on the website and/or the app

Access to the service requires the e-consumer to register on the Yassir application by completing the designated form. The e-consumer is required to provide all information marked as mandatory (last name, first name, address, and, above all, phone number). Any incomplete registration will not be validated.

Before your profile is created, Yassir must verify your phone number by sending it to one of its providers.

Following verification of the telephone number, the e-consumer's profile is automatically created (hereinafter: the "Profile"), and the e-consumer will have access to a personal area (hereinafter: the "Personal Area") enabling them to manage their use of the Service, in the form and using the technical means the Company deems most appropriate for providing said Service.

Article 6: Description of the Service

The Service consists of connecting the e-consumer directly with a service provider operating on the Company's Yassir CHAUFFEUR platform via the Yassir application and/or website, in all eligible countries listed in Article 2 hereof.

Access to the Service requires the e-consumer to have a smartphone and/or a device with internet access (3G and/or 4G, 5G connection).

The Yassir service is based on geolocation; to take a trip, the user simply needs to log in to the app. Once logged in, the user enters their destination, the fare is displayed on the screen, and the request can be confirmed by tapping the "Request Now" button.

The request is instantly sent to the Yassir CHAUFFEUR platform provider closest to the e-consumer's location; once accepted, the trip can begin.

Before boarding the vehicle, the e-consumer must first confirm that it is indeed the vehicle displayed on the application at the time of confirmation by a service provider on the Yassir CHAUFFEUR platform, by comparing the following information:

• Vehicle make and model;

• Vehicle color;

• Vehicle registration;

• Personal information of the service provider on the Yassir CHAUFFEUR platform.

During a Yassir ride, the Yassir account holder is solely responsible for the behavior of all passengers.

Article 7: Price, payment and invoicing

7.1. Price of the Service

Service prices are set in advance by the Company and are explicitly displayed on the Yassir and Yassir CHAUFFEUR applications; unless otherwise stated, they are quoted in the currency of each eligible country listed in Article 02 hereof and are inclusive of all taxes.

The company reserves the right, at its sole discretion and on terms it alone shall determine, to offer promotional deals or price reductions.

For Morocco:

Prices are displayed on the app. They comply with the regulations issued by the Wilayas of each city where Yassir operates. In addition to the prices set by the Wilayas, the app's service fees apply, as follows:

The company reserves the right to offer promotional deals or price reductions applicable solely to its service fees.

7.2. Price Revision

The price of the Service may be revised by the Company at any time and at its sole discretion, without the need to inform or notify the e-consumer of such changes.

If the e-consumer does not accept the new prices, they must terminate their use of the Service in accordance with the procedures set out in Article 11 of these General Terms and Conditions. Failing this, they shall be deemed to have accepted the new rates.

For Morocco: prices may be revised subject to the provisions of Article 7.1 above.

7.3. Yassir Cash

Yassir Cash : refers to the new subscription service offered by Yassir across all its applications and websites, enabling any account holder to benefit from privileged access to the various services integrated into the Yassir ecosystem (see Part III).

7.4. Invoicing

The Service is subject to invoicing, with invoices sent by email at the e-consumer's request.

The invoices he receives will detail the price and the characteristics of the trip.

Disputing invoices: any invoice not subject to a written dispute by the e-consumer within 30 days of the date of dispatch shall be deemed accepted by the latter.

Late payment: in the event of late payment, regardless of the cause, Yassir will charge reminder fees as well as collection costs.

Article 8: Obligations of the parties

8.1. Obligations of the Company:

• Offer a free download of the Yassir app;

• Provide an overview page for the Yassir app based on the information provided;

• Provide the e-consumer with an account management service within the Yassir application, including the history of completed trips;

• Offer an evaluation and rating service to improve the quality of the Service.

8.2. Obligations of the e-consumer:

Without prejudice to the other obligations set forth herein, the e-consumer undertakes to:

• Do not cancel the ride once the Yassir CHAUFFEUR platform service provider has arrived at the meeting point. In the event of cancellation, the E-consumer is required to pay the cancellation fee (as specified in point 10.4) to compensate the Yassir CHAUFFEUR platform service provider;

• Not to cause any inconvenience, trouble, nuisance, or material damage of any kind to the service provider working with the Yassir CHAUFFEUR platform or to any other party;

• Keep the vehicle clean;

• Pay the service provider operating on the Yassir CHAUFFEUR platform the full amount previously displayed on the Yassir application;

• Please take good care of your belongings. The company cannot be held liable in the event of loss;

• Comply with applicable laws and regulations and not infringe upon the rights of third parties or public order;

• Update the information in your personal area in the event of changes, so that it always meets the aforementioned criteria (surname, first name, telephone number, etc.);

• Use the service personally and not allow any third party to use it in their place or on their behalf, except at the risk of bearing full responsibility for doing so;

• Take all necessary precautions to guard against hacking, particularly by configuring computer systems appropriately and securely, and by regularly installing up-to-date antivirus software;

• Provide the company with all information necessary for the proper performance of the Service.

Article 9 – Liability of the parties

9.1. Liability of the Company

• The Company undertakes to provide the Service with diligence and in accordance with professional standards; it shall under no circumstances be held liable for the relationship between E-consumers and the Service Provider operating via the Yassir CHAUFFEUR platform, nor does it intervene in any way regarding the trips, their quality, safety, location, payment, or scheduling, as the Company acts solely as an intermediary and is bound by an obligation of means rather than an obligation of result—a fact that Clients expressly understand, acknowledge, and accept.

• The Company undertakes to carry out regular checks to verify the operation and accessibility of the Application. Accordingly, it reserves the right to temporarily interrupt access to the Application for maintenance purposes. Likewise, it shall not be held liable for any difficulties or temporary inability to access the Application resulting from circumstances beyond its control, cases of *force majeure*, or disruptions to telecommunication networks;

• The Company cannot be held liable for content authored by third parties; any claims must be directed in the first instance to the author of the content in question. Content that is harmful to a third party may be reported to the Company, which reserves the right to take the measures described in Article 5 of the Common Provisions;

• The Company disclaims all liability for any loss of information accessible within the Client's personal area where such loss was caused by the Client;

• The company accepts no liability for the loss of any of your personal items and/or belongings during the trip;

• The Company disclaims all liability in the event of use of the Service by the Client that does not comply with these terms and conditions, and declines all responsibility for any harm that may result from the unavailability of the Yassir and Yassir CHAUFFEUR applications or from connection issues.

9.2. Liability of the e-consumer

• The e-consumer warrants that all information provided in the registration form is accurate, up-to-date, and truthful, and is not misleading in any way;

• The e-consumer is informed and accepts that the information entered for the purpose of creating or updating their profile serves as proof of their identity;

• The e-consumer is informed and accepts that the provision of the service requires an internet connection and that the quality of the Service depends directly on this connection, for which they are solely responsible;

• The e-consumer is solely responsible for content of any kind (textual, graphic, audiovisual, or otherwise, including any name and/or image chosen to identify them on the application) that they disseminate within the scope of the Service (hereinafter referred to as the "Content");

• The e-consumer warrants to the company that they hold all rights and authorizations necessary for the dissemination of such content;

• The e-consumer undertakes to ensure that said content is lawful and does not infringe upon public order, public decency, or the rights of third parties.

Article 10 – Special Conditions

10.1. Validation of the request by the e-consumer

To finalize the request, the user must ensure they have specified the pickup and drop-off points and clicked the "Request Now" button, while also accepting the Yassir application's General Terms of Use and Privacy Policy.

10.2. In the event of a delay

In accordance with standard practice, the e-consumer is informed that, in the event of a delay or incident, they undertake to contact the service provider via the Yassir CHAUFFEUR platform by telephone to notify them, and also undertake to inform the company as soon as possible.

The user receives a notification indicating the arrival of the Yassir CHAUFFEUR platform driver at the pickup location; the waiting period is billed starting from the driver's arrival. These charges compensate the Yassir CHAUFFEUR platform driver for their time and effort while waiting. These charges continue to apply until the Yassir CHAUFFEUR platform driver starts the trip and will be billed against future trips.

In the event of a no-show, the service provider operating on the Yassir CHAUFFEUR platform is free to leave and cancel the trip after a period of 10 minutes from the time the notification was sent.

The "billed waiting time" feature is available on all Yassir vehicle types.

If the trip is cancelled and a cancellation fee is charged, waiting time will not be billed.

10.3. In the event of an incident during the provision of services

In the event of an incident (traffic accident, theft, assault, etc.) during the provision of the service, the e-consumer is requested (to the extent possible) to notify the company and provide any relevant information using the communication channels specified in Article 02 hereof. The company will take all appropriate measures as necessary.

The company cannot be held liable in any way for any disagreement or dispute between the e-consumer and the service provider on the Yassir CHAUFFEUR platform regarding personal effects and/or objects lost and/or left behind by the e-consumer.

10.4. In the event of cancellation of the ride request by the Service Provider via the Yassir CHAUFFEUR platform

By accepting these General Terms and Conditions, the e-consumer acknowledges having read:

• That a minimum waiting period of 20 seconds is required for a service provider on the Yassir CHAUFFEUR platform to accept a trip;

• Once the request has been accepted by the Service Provider via the Yassir CHAUFFEUR platform, the Service Provider undertakes to proceed without delay, adhering as closely as possible to the estimated arrival time at the meeting point with the e-consumer;

• The service provider operating on the Yassir CHAUFFEUR platform is entitled to cancel the trip in the event of *force majeure* or for a reason beyond their control, provided the trip has not yet commenced; in such a case, the e-consumer will be notified by either the service provider or the company and invited to submit a new request.

10.5. In the event of cancellation of the immediate booking by the e-consumer

Cancellation is free within 10 seconds of the request and before the Yassir CHAUFFEUR platform service provider arrives at the pickup point. After this period, a cancellation fee will be charged against future rides. This fee is intended to compensate the Yassir CHAUFFEUR platform service provider for a ride cancelled after they have traveled to the pickup point.

10.6. Cancel the reservation

A booking with a Yassir CHAUFFEUR platform service provider can be cancelled at any time up until the scheduled pickup time without incurring cancellation fees (even if a service provider from the Yassir CHAUFFEUR platform has already been assigned).

Cancellation fees will also be charged for last-minute cancellations or in cases where the service provider associated with the Yassir CHAUFFEUR platform has already arrived at the meeting point specified by the e-consumer.

Waiting and cancellation fees are included in the ride category; these vary based on the time (day/night), the geographical area, and the cost of the ride.

Article 11 – Duration of Services, unsubscription

The Services are subscribed to for an indefinite period.

The e-consumer may unsubscribe from the Service at any time by uninstalling the application.

Article 12 – Amendments

Yassir reserves the right to modify these general terms and conditions at any time.

The e-consumer will be informed of these changes by any appropriate means.

If the e-consumer does not accept the amended General Terms and Conditions, they must unsubscribe from the Service in accordance with the procedures set out in Article 11.

If the e-consumer uses the Service after the amended general terms and conditions have come into effect, they are deemed to have accepted such amendments.

Article 13 – Entry into force

These General Terms and Conditions shall come into effect as soon as the e-consumer accepts them by clicking the "Accept" field.

Part II – Yassir Restaurant and Market General Terms and Conditions of Use and Sale

Article 1 – Purpose and contractual relationship

The purpose of these General Terms and Conditions of Sale is to define the terms and conditions of use for the services offered on the website and/or application (hereinafter: the "Services"), as well as the rights and obligations of the parties in this context.

Access to and use of the Services are subject to these Terms, which the E-consumer must read and accept before accessing and using the Services. Acceptance of these Terms establishes a contractual relationship between the E-consumer and Yassir. These Terms expressly supersede prior contracts or agreements entered into between the E-consumer and Yassir.

Yassir may modify these Conditions at any time. The modified conditions will be communicated via any available means.

By accessing or using the Services, the e-consumer agrees to be bound by the Conditions as amended at the time of use. The e-consumer acknowledges that they remain free at all times to use the Services or not.

Yassir offers a service connecting e-consumers with online suppliers, enabling them to access services available on the platform—specifically the purchase of consumable food products (hot or cold meals, groceries, essential items, etc.) and/or remote services featured on the app and/or website—and to benefit from delivery to their chosen destination across all eligible countries.

In this context, it is noted that Yassir acts as an intermediary; its role is limited to connecting the e-consumer directly with the e-provider, depending on the services (or service functions), which may vary by country and region.

These General Terms and Conditions of Use and Sale are accessible and printable at any time, notably via a direct link at the bottom of the site's homepage and/or within the Yassir application.

They may be supplemented, where applicable, by specific terms of use for certain services—such as terms governing a specific event, activity, or promotion—and such additional terms will be communicated via the Application and/or the Website in connection with the relevant Services. These additional terms shall apply in addition to these Terms and shall be deemed to form part of the Terms for the purposes of the relevant Services once accepted by the Online Consumer. In the event of a conflict, the specific terms shall prevail over these general terms.

Article 2 – Who provides the service

The matchmaking service provided via the Yassir application and/or website is available in the following eligible countries:

Algeria:

Yassir EURL

Postal address: Birkhadem Zone, El Solh neighborhood (formerly Charbouni), Block 162, ground floor, Birkhadem.

Trade register number: 17B 8994990-00/16

Tax Identification Number (TIN): 001716099948978

Statistical identification number (NIS): 001716010111763

Email address: <support@Yassir.com>

Customer Support: 021 99 99 99

Morocco:

Yassir SARL

Address: Villa No. 269, Mandarona Subdivision, Sidi Maarouf District – Casablanca

Email address: <support@Yassir.com>

Customer support: +212668117942

Partner Customer Support: +212668065229

Tunisia:

Yassir SARL

Mailing address: Tunis Business Center, Sarra Buildings, Main Boulevard, Les Berges du Lac

Email address: <support@Yassir.com>

Customer Support: +216 31 190 000

Senegal:

YASSIR SENEGAL SARL

Address: Dakar (Senegal) 104 Sicap Sacré-Cœur 3 Pyrot, Plot No. AW1, Cité Keur Gorgui

South Africa:

Address: Cube Workspace Fourways, Unit 9 The Straight Ave, Pine Slopes, Sandton, 2194

Email address: <support@Yassir.com>

Customer Support (Line 1): +27872502028

Customer Support (Line 2): +270110200932

Email address: <support-za@yassir.com>

WhatsApp Text Only: 0784198578

Article 3 – Definitions

" Applications/Platforms " refers to all Yassir applications and/or websites developed by Yassir, available on the App Store for iOS users, Google Play for Android users, and AppGallery for Huawei users.

" Account " refers to the area accessible on the Platform, enabling Users to access all features, services, and products offered by the Company.

" Conditions " means these General Terms and Conditions of Sale.

" E-consumers/Customers " refers to any natural or legal person who acquires a good or service, whether for payment or free of charge, via the Yassir application and/or website.

" E-Supplier " means any natural or legal person who markets or offers the supply of goods or services by means of electronic communications.

" Service Provider " refers to the User who provides services to Clients via the Platform, regardless of their status: service provider, self-employed worker, driver, delivery person, etc.

" Service(s) " refers to any form of service provided by Yassir, its partners, or its service providers via its Yassir SuperApp digital platform.

" E-payment / Online payment method " refers to any payment instrument, authorized in accordance with applicable Algerian legislation, enabling its holder to make proximity or remote payments via an electronic system.

" Content " means any text, graphic, image, music, video, or other element that may be posted online by a User, including comments and feedback regarding the Services or Third-Party Services, as well as content and information provided during support requests and when participating in contests and promotional campaigns.

" E-shop " refers to the dedicated space within Yassir made available to the E-supplier to offer consumable food products (hot or cold meals, foodstuffs, essential goods, etc.) and/or services;

" E-supplier Services " refers to services and goods—including food, groceries, and retail products—provided by E-suppliers, such as the online sale of hot and/or cold dishes or meals; these services are made available to E-consumers via the Yassir SuperApp;

" Yassir Market Services " refers to the services and food, grocery, or retail goods provided by the company through the Yassir SuperApp platform.

" Personal Data " refers to personal data collected and processed by Yassir in compliance with the provisions of the law regarding the protection of natural persons with regard to the processing of personal data, enabling the identification or making identifiable of any natural person in each eligible country.

" Intellectual Property Rights " refers to the body of rights comprising literary and artistic property rights (copyright and related rights) and industrial property rights (trademarks, designs and models, and patents).

" Order/request " means any order placed by a Customer for a Product or service offered on the platform.

" Product(s) " means the Products ordered by the Customer.

" Service(s) " refers to all functionalities accessible via the Platform and offered by the Company, as described in particular in these General Terms and Conditions of Use and Sale;

" Services/products " refers to all services and/or products offered on the Yassir platform.

" Websites " refers to the accessible dynamic interfaces operated by Yassir and made available as part of the services.

" Rates " refers to the prices applicable to the Services that will be expressly communicated to you via the Application and/or Website at the time the corresponding order is confirmed.

Article 4 – Acceptance of the General Terms and Conditions

Acceptance of these General Terms and Conditions of Use and Sale is signified by clicking the "Next" button on the registration form within the Yassir Super App and/or on the website. Such acceptance must be full and complete. Any acceptance subject to reservations is deemed null and void. Users who do not agree to be bound by these General Terms and Conditions of Use and Sale must not use the Services.

e-consumers acknowledge that the use of the Yassir application and/or website must be solely for the service intended for that purpose.

Use of the application and/or website for any purpose other than that stated in the subject line is strictly prohibited and may expose the user to legal action, without prejudice to any claims for damages for harm caused.

Article 5 – Registration on the website and/or the application

Access to the service requires the e-consumer to register on the Yassir application by completing the form provided for this purpose.

The e-consumer must provide all information marked as mandatory (last name, first name, email address, and, above all, telephone number). Any incomplete registration will not be validated.

The e-consumer acknowledges that, in order to create their profile, Yassir will need to share their phone number with one of its providers for authentication purposes.

Upon verification of the telephone number, the e-consumer's profile is automatically created (hereinafter: the "Profile"), thereby granting access to a personal area (hereinafter: the "Personal Area") that enables the e-consumer to manage their use of the service, in accordance with the form and technical means the company deems most appropriate for providing said Service.

Article 6 – Description of the Service

The Service consists of connecting the e-consumer directly with an e-supplier via the Yassir application and/or website, in all eligible countries listed in Article 2 hereof.

Access to the service requires the e-consumer to have a smartphone and/or a device with internet access (3G and/or 4G, 5G connection, etc.).

Each item selected with a single click is accompanied by a product description, a photo, and a list of compatible accessories, for which the e-supplier is solely responsible.

With a simple click on the link or the "Order" button, the item of your choice is added to the shopping cart. The cart holds the products, meals, or services that the online shopper intends to purchase or use.

You can access the shopping cart at any time (by clicking the button showing a shopping cart) and modify its contents by adding or removing an item.

Article 7 – Price of the Service

Service prices are indicated on the Yassir application; unless otherwise stated, they are expressed in the currency of the eligible countries listed in Article 2 hereof.

The displayed prices comply with the regulations of each eligible country.

Yassir reserves the right, at its sole discretion and on terms it alone shall determine, to offer promotional deals or price reductions.

7-1 Price Revision: The price of the service may be revised by Yassir at any time and at its sole discretion, without the need to inform the e-consumer and/or notify them of such changes.

If the e-consumer does not accept the new prices, they should discontinue use of the service in accordance with the procedures set out in Article 16 of these General Terms and Conditions of Sale. Failing this, they shall be deemed to have accepted the new rates.

7-2 Yassir Cash

" Yassir Cash " refers to the new feature enabling users to access Yassir's services and/or products offered across all its applications and/or websites by subscribing to a plan and taking advantage of all its offers.

The terms of use for the Yassir Cash service are set out in Part III of this document. E-consumers are therefore advised to consult them regularly to stay informed of any updates or new features.

7-3 Invoicing: the service is subject to invoices, which are communicated to the e-consumer by any appropriate means.

7-4 Payment delays and incidents: the e-consumer is informed and expressly agrees that any delay in the payment of all or part of a sum due by its due date shall automatically result, without prejudice to the provisions of Article 5 of the Common Provisions and without prior formal notice, in:

• the forfeiture of the term for all sums owed by the e-consumer and their immediate exigibility;

• in addition to the acceleration of the repayment schedule, the e-consumer may be subject to surcharges;

• immediate suspension of the ongoing service until full payment of all sums due from the e-consumer.

Article 8 – Product conformity

Yassir makes every effort to ensure that the photographic representation of the products is as faithful as possible to the actual products; however, the e-consumer's perception of the photographic representation may not correspond exactly to the product itself.

In the event of non-conformity regarding consumable food products (hot or cold meals, foodstuffs, essential items, etc.), the e-consumer may return them at the time of delivery; beyond that point—and given the nature of these items as consumable food products, particularly meals—returns are not accepted.

In the event of a return at the time of delivery, the e-consumer has the option for Yassir to:

• Delivers to him/her, once again, a product that conforms to the order;

• Refunds the order within fifteen (15) days of the date of receipt of the product.

Article 9 – Order

The e-consumer has the option to choose the country or region where Yassir services are available and order the item of their choice.

9-1 Order validation by the e-consumer

To finalize their order, the e-consumer must view their cart and click the "Confirm my order" button, thereby accepting the Yassir EXPRESS application's General Terms and Conditions of Sale and the Privacy Policy.

Any order that has not been validated cannot be fulfilled.

9-2 Availability

The availability of food products (hot or cold meals, foodstuffs, essential items, etc.) and/or services is indicated on the application. If a food product or service is unavailable, the message "Coming soon" will be displayed on the listing.

If the order subsequently becomes unavailable, Yassir will inform the e-consumer of this unavailability by email or by any means of communication specified in Article 2 hereof, and will give the e-consumer the option to cancel the order.

9-3 Pre-ordering

Pre-ordering offers the opportunity to reserve food products (hot or cold meals, groceries, essentials, etc.) and/or services for immediate delivery upon their release or as soon as they are in stock and available.

The order will be delivered to the e-consumer once the last consumable food product and/or pre-ordered service is in stock or available.

9-4 Cancel the order

The e-consumer has the right to cancel their order, provided that:

• This cancellation takes place if the e-supplier has not accepted the order.

• If the service provider working with the Yassir platform delivers the order to the destination, the e-consumer is required to pay the service and delivery fees previously displayed on the Yassir application, even if the order is cancelled.

Article 10 – Delivery

Consumable food products (hot or cold meals, foodstuffs, essential items, etc.) and/or services are delivered to the delivery address selected by the e-consumer at the time of the order. The e-consumer agrees to take delivery of the products and/or services ordered. Receipt of the order is followed by an acknowledgment of receipt from the e-consumer, a copy of which will be sent subsequently.

Yassir is responsible for the e-consumer's order from the moment a Yassir platform representative collects it from the e-supplier and delivers it to the destination specified on the Yassir app at the time of ordering; beyond this timeframe and once delivery is confirmed, the e-consumer acknowledges that Yassir is not liable for anything that may happen to the delivered food products and/or services.

10-1 Delivery time

The delivery date and type are selected by the e-consumer based on the delivery slots available on the website and/or application.

Yassir and its e-suppliers will then use their best efforts to meet order delivery deadlines.

In the event that these timeframes cannot be met, the e-consumer will be automatically informed by any means, including email, SMS, or telephone.

10-2 Delivery charges

Delivery fees may vary depending on the cart total, delivery location, the customer's purchase frequency between orders, and the chosen day and time. Delivery fees are calculated automatically and displayed when the delivery day and time slot are selected. In other words, the customer can view the delivery fee amount by clicking the "Cart" icon on the "delivery and service fees" line.

Article 11 – Product defect

If a product—the delivery of which was validated by the e-consumer upon receipt from a Yassir platform representative—is subsequently found to have a hidden defect rendering it unfit for its intended use, the e-consumer must notify the e-supplier as soon as possible using any communication method made available by Yassir.

In this case, delivery costs will be borne by the e-supplier.

Article 12 – Obligations of the parties

12-1 Yassir's obligations:

• Offer the e-consumer a free download of the Yassir app;

• Provide the e-consumer with a presentation page on the Yassir application based on the information they have provided;

• Provide the e-consumer with an account management service within the Yassir application, including the history of orders placed;

• Deliver the order within the allotted time;

• Offer e-consumers an evaluation and rating service in order to improve service quality;

• Follow up by telephone to ensure the order is delivered;

• Process order returns for products that arrived late;

• Process order returns for products that do not conform to the e-consumer's request.

12-2 Obligations of the e-consumer:

Without prejudice to the other obligations set forth herein, the e-consumer undertakes to:

• Comply with applicable laws and regulations and not infringe upon the rights of third parties or public order;

• Update the information in your personal area in the event of changes, so that it always meets the aforementioned criteria (surname, first name, telephone number, etc.);

• Use the service personally and not allow any third party to use it in their place or on their behalf;

• Be prudent and judicious in one's dealings and communications;

• Observe standard rules of politeness and courtesy when interacting with other users;

• Please ensure that your order is correct; the company will not be held liable in the event of an incorrect order;

• Pay the Yassir Express platform representative the full amount previously displayed on the Yassir app in the event of a cash payment;

• Provide the Company with all information necessary for the proper performance of the service, actively cooperating with it to ensure the proper performance of this agreement.

Article 13 – Liability of the parties

13-1 Yassir's liability:

• Yassir undertakes to provide the service diligently and in accordance with best practices.

• The company shall not be held liable for any failure, error, or delay in the performance of its services or during the delivery of goods, where such failure arises from any act or omission beyond its reasonable control, such as extreme and inevitable events caused directly and exclusively by forces of nature that cannot be foreseen, controlled, or prevented through the exercise of prudence and diligence;

• It cannot under any circumstances be held liable for the relationships between e-consumers and parties operating on the Yassir Express platform, nor for those between e-consumers and e-suppliers;

• Yassir cannot in any way intervene regarding the quality of orders, their location, their payment, or their timing, because, acting as an intermediary, the company is bound by an obligation of means to the exclusion of any obligation of result—a fact that users expressly understand, acknowledge, and accept;

• Yassir undertakes to carry out regular checks to verify the application's functionality and accessibility. In this regard, it reserves the right to temporarily interrupt access to the application for maintenance purposes;

• Likewise, it cannot be held liable for temporary difficulties or an inability to access the application resulting from circumstances beyond its control, force majeure, or disruptions to telecommunication networks;

• Yassir cannot be held liable for content authored by third parties, and any potential claims must be directed in the first instance to the author of the content in question; content that is harmful to a third party may be reported to the company, which reserves the right to take the measures described in Article 5 of the Common Provisions;

• Yassir disclaims all liability for any loss of information accessible within the customer's personal area where such loss was caused by the e-consumer;

• Yassir disclaims all liability for any use of the service by the e-consumer that does not comply with these terms and conditions, and accepts no responsibility for any harm that may arise from the unavailability of Yassir applications or from connection issues.

13-2 Liability of the e-consumer:

• The e-consumer warrants that all information provided in the registration form is accurate, up-to-date, and truthful, and is not misleading in any way;

• The e-consumer is informed and accepts that the information entered for the purpose of creating or updating their profile serves as proof of their identity;

• The e-consumer is informed and accepts that the provision of the service requires an internet connection and that the quality of the service depends directly on this connection, for which they are solely responsible;

• The e-consumer is also solely responsible for any relationships they may establish with other users and for the information they share with them in the context of the said service.

• The e-consumer is solely responsible for content of any nature (textual, graphic, audiovisual, or otherwise, including the name and/or image chosen to identify them on the application) that they disseminate within the scope of the service (hereinafter referred to as the "Content");

• The e-consumer warrants to the company that they hold all rights and authorizations necessary for the dissemination of such content;

• The e-consumer undertakes to ensure that said content is lawful and does not infringe upon public order, public decency, or the rights of third parties.

Article 14 – Special Conditions

14-1 In the event of a delivery delay

In accordance with standard practice, the e-consumer is informed that in the event of a delay or incident during the delivery of the order, the company undertakes to contact the consumer by telephone to notify them of the delay; the consumer then has the option to grant us additional time to fulfill the order or to decline it.

14-2 In the event of order unavailability or inability to deliver

By accepting these General Terms and Conditions, the e-consumer acknowledges having been informed that:

If the product is unavailable from the e-supplier but the latter has other similar products in stock, Yassir may call the e-consumer to propose other options. If the e-consumer does not agree to any of the options presented by the e-supplier and is therefore not interested in the alternatives, Yassir is required not to confirm the e-consumer's order, ensuring it is not sent to the service providers operating on the Yassir platform.

14-3 Products the sale of which is prohibited by applicable regulations

The e-consumer hereby acknowledges being aware that products the sale of which is prohibited under the regulations in force in each of the eligible countries listed in Article 02 above will not be made available to them via the Yassir application.

Article 15 – Prohibited Conduct

By accepting these General Terms and Conditions of Use for the Yassir application, the e-consumer acknowledges being aware that it is strictly prohibited to:

• Undermine public order or violate laws and regulations;

• Use the Yassir application for purposes not in compliance with these General Terms of Use;

• Showing disrespect towards the Yassir platform service provider, insulting them, sexually harassing them, or committing acts of violence against them;

• Submitting fictitious, fraudulent, or misleading requests;

• Having altercations with the Yassir platform representative;

• Contacting Yassir Express platform personnel outside the Yassir app.

An e-consumer who fails to comply with these guidelines will face sanctions ranging—depending on the severity—from a simple verbal warning to the permanent deletion of their account.

Article 16 – Duration of Services, unsubscription

The Services are subscribed to for an indefinite period.

The e-consumer may terminate these General Terms and Conditions at any time by sending a request to that effect to Yassir via email, using the contact details specified in Article 2.

Unsubscription takes effect immediately. It results in the automatic deletion of the user's account.

Article 17 – Amendments

Yassir reserves the right to modify these general terms and conditions at any time.

The e-consumer will be informed of these changes by any appropriate means.

An e-consumer who does not accept the amended General Terms and Conditions must unsubscribe from the Services in accordance with the procedures set out in Article 16.

Any e-consumer who uses the Services after the amended General Terms and Conditions have come into effect is deemed to have accepted such amendments.

Article 18 – Entry into force

These General Terms and Conditions shall come into effect as soon as the e-consumer accepts them by clicking the "Accept" field.

Part II-bis – Special Conditions: Dry Cleaning

Article 1 – Purpose

The purpose of these specific terms and conditions is to define the terms and conditions of use for the services offered on the Yassir EXPRESS website/application (hereinafter: the "Services"), as well as the rights and obligations of the parties in this context.

Yassir offers a new service connecting e-consumers with providers of laundry, dry cleaning, and textile care services—including professional dry and/or wet cleaning for garments and household linens—available via the Yassir EXPRESS app and website. This service also includes home pickup and delivery.

The user of the Yassir application may access this document at any time and/or print or view it via their account (hereinafter: "Account").

These specific terms and conditions are accessible and printable at any time, notably via a direct link at the bottom of the site's homepage.

Article 2 – Definitions

The terms and expressions below are to be interpreted according to the meaning assigned to them in this article:

" Service " refers to the pressing, laundry, dry cleaning, and textile care service available on the Yassir application/website;

" Applications " refers generally to Yassir applications that can be downloaded and run on smartphone or tablet operating systems, published by Yassir, and available on the Apple Store, Google Play, and/or any other download platform selected by Yassir;

" Site " refers to the dynamic interface accessible at the address: www.Yassir.com.dz or any other website operated by Yassir and made available as part of the Services;

" Laundry service or laundromat " refers to any activity consisting of cleaning clothing and linens using water and detergent, as well as other operations such as stain removal, degreasing, ironing, etc.;

" Dry cleaning " refers to any activity consisting of dry cleaning textiles that require delicate handling, as well as other operations such as stain removal, degreasing, ironing, and the dyeing of clothing and linens;

" Dry cleaning " refers to the cleaning process that uses a solvent other than water to clean clothes and linens;

" Specific Terms and Conditions " means these specific terms and conditions applicable to all Users of the Yassir Site/application;

" E-consumers " means any natural or legal person who acquires, whether for payment or free of charge, a good or service via the Yassir Application from an E-supplier for end-use;

" E-suppliers " means any natural or legal person who markets or offers the supply of goods or services by means of electronic communications;

" Dry cleaning/laundry service " refers to dry cleaning or wet cleaning suitable for the textiles provided by the e-consumer, consisting of sorting, stain removal, washing, ironing, and folding the textiles as determined by the e-supplier, and returned to the e-consumer in a protective cover;

" Item " refers to any product submitted by the E-consumer to avail of one or more Services. Items must be textile products that are lawful and pose no health risk. Items are deemed to be the property of the E-consumer;

" Delivery " refers to the collection and delivery of clothing/laundry from the address provided by the e-consumer via the Yassir application/website to the dry cleaner, and from the dry cleaner to the address provided by the e-consumer.

Article 3 – Issuance of the deposit receipt

For every request made by the e-consumer via the Yassir app and/or website, a delivery person will arrive at the requested location to collect the e-consumer's items in exchange for a drop-off receipt duly signed by the e-consumer.

The deposit slip contains the following information:

• The name or trade name and the address of the store;

• The date of handover of the entrusted object;

• The nature and number of the deposited items;

• The quality of the service provided and the price of the service to be paid.

Article 4 – Obligations

Obligations of the e-consumer:

• Fill out the drop-off slip with the number and condition of the items handed to the delivery person;

• Check and verify the condition of the items before handing them over to the delivery person;

• Undertake to remove all objects and foreign bodies (including metal, plastic, cosmetic, and paper items) from the articles beforehand;

• Ensure each item handed to the delivery person has a care label;

• Pay the price of the service once the item has been processed by the e-supplier;

• Request a copy of the deposit slip;

• Adhere to the timeframes for collecting items;

• Comply with applicable laws and regulations;

• Update the information in your personal area in the event of changes, so that it always meets the aforementioned criteria (surname, first name, telephone number, etc.);

• Use the service personally and not allow any third party to use it in their place or on their behalf;

• Put the items back into a clean laundry bag.

Yassir's obligations:

• Provide the matchmaking service under optimal conditions;

• Ensure the collection and delivery of items handed over by the e-consumer;

• Adhere to the deadlines for delivery and for the collection of items;

• Use the equipment necessary for the delivery of the items.

Article 5 – Liability

E-consumer Responsibility:

• The e-consumer warrants that all information provided in the registration form is accurate, up-to-date, and truthful, and is not misleading in any way;

• The e-consumer acknowledges the need to verify their request before confirming it (the desired service, the number of items to be processed, the price, etc.) to avoid any misunderstanding, cancellation, and/or return;

• The e-consumer is responsible for ensuring that the items handed over strictly correspond to those described on the drop-off slip; any discrepancy between an item listed on the drop-off slip and the item actually received by the online provider shall result in a correction of the service and, where applicable, a price adjustment;

• The e-consumer is also solely responsible for any hidden items contained in the laundry bag handed to the delivery person at the time of collection.

In the event of failure to comply with the undertaking to remove objects and foreign bodies set out in Article 4 above, the e-consumer shall be liable for any damage caused by such objects.

Yassir's liability:

• Yassir undertakes to provide the service diligently and in accordance with best practices;

• Yassir provides a service connecting the e-consumer with the online provider via the Yassir application and/or website, and cannot under any circumstances be held liable for issues arising in connection with the dry-cleaning service, bearing in mind that it is bound by an obligation of means in accordance with applicable laws and regulations;

• Yassir cannot be held liable for the loss of an item not checked off on the drop-off slip by the e-consumer;

• Yassir cannot be held liable for the loss of an item and/or delivery delays in the event of force majeure;

• Yassir’s liability applies and is limited to the period between the collection of the items by the delivery person and their delivery to the e-supplier for processing, and the period between the retrieval of the processed items from the e-supplier and their delivery to the e-consumer.

Article 6 – Delivery

The items will be delivered to the delivery address selected by the e-consumer, as indicated when placing the order on the Yassir application and/or website.

Upon completion of processing, the e-consumer will receive the items against an acknowledgment of receipt on the checklist.

Article 7 – Delay in delivery

In accordance with standard practice, the e-consumer is informed that in the event of a delay or incident during the delivery of the order, Yassir undertakes to contact them by telephone and/or by any other available means of communication to notify them of the delay and to propose an alternative delivery time that suits them.

Article 8 – Verification of the general condition of the items

The e-consumer acknowledges that, upon receipt of the items for processing, the online service provider is required to examine them and note any written reservations on the "drop-off slip" if it deems that stains cannot be removed, that a lining might not withstand the cleaning process, or that buttons risk being damaged. The provider may also refuse to perform the service; in such a case, the provider must return the item in its original condition.

In any event, the e-supplier is required to deliver the e-consumer's items after processing.

The e-supplier must make every effort to provide the service under good conditions.

The e-supplier is responsible for the condition in which it returns the item entrusted to it after processing.

Article 9 – Return and compensation

• The e-supplier is presumed liable to the e-consumer for the condition in which the item entrusted to them is returned, particularly regarding any damage sustained during processing;

• The e-supplier may be held liable only in the event of fault, inferred in this instance from a comparison between the condition of the items at the time they were handed over to the delivery agent and their condition at the time of their return.

Article 10 – In the event of loss of the items

The e-supplier is subject to an obligation to return items under the partnership agreement.

In the event that it is impossible to return the items entrusted by the e-consumer (due to loss, theft, or fire), the responsible party is required to provide compensation based on the e-supplier's scale of charges, unless it can prove that it was not at fault and that the loss was caused by an external factor it could not have foreseen.

Article 11 – Entry into force

These specific terms and conditions will come into effect as soon as the e-consumer clicks the "Accept" field.

Part III – "Yassir Cash" Specific Terms and Conditions

Article 1 – Purpose and contractual relationship

The purpose of these specific terms and conditions is to define the terms and conditions of use for the Yassir Cash payment service, as well as the rights and obligations of the parties in this context. This service is provided or made available under the Yassir brand via Yassir applications and/or websites (hereinafter: "Yassir Cash").

Access to and use of the service are subject to these Terms; the user must read and accept them before accessing and using the service.

Acceptance of these Terms establishes a contractual relationship between the user and Yassir. These Terms expressly supersede any prior contracts or agreements entered into between the user and Yassir. They are accessible at any time via a direct link on the applications and/or the website. They may be supplemented, where applicable, by specific terms of use for certain services—such as terms governing a specific event, activity, or promotion—and such additional terms will be communicated within the applications and/or on the website in connection with the relevant Services.

These additional terms will supplement these Terms and be deemed to form part of the Terms for the purposes of the relevant Services, once you accept them. In the event of a conflict, the specific terms prevail over these general terms.

Article 2 – Who offers the Yassir Cash service

The Yassir Cash payment service is provided by Yassir, whose legal details are as follows:

Company name: EURL Yassir

Postal address: Birkhadem Zone, El Solh neighborhood (formerly Sharbouni), Block 162, ground floor

Trade register number: 17B 8994990-00/16

Tax Identification Number (TIN): 001716099948978

Email address: <support@Yassir.com>

Customer Support: 021 99 99 99

Article 3 – Definitions

" Applications/Platforms " refers to all applications and/or websites developed by Yassir that are available on the App Store for iOS users, Google Play for Android users, and AppGallery for Huawei users.

" Conditions " means these Terms of Use.

" E-consumers " refers to any natural or legal person who acquires a good or service, whether for payment or free of charge, through Yassir's applications and/or websites.

" E-payment or online payment method " refers to any payment instrument, authorized in accordance with applicable legislation, enabling its holder to make proximity or remote payments via an electronic system.

" Websites " refers to the accessible dynamic interfaces operated by Yassir and made available as part of the services.

" Yassir Cash " refers to the new subscription feature enabling Yassir users to access the services and/or products offered across all its applications and/or websites by subscribing to a plan and taking advantage of all its offers.

" Services/products " refers to all services and/or products offered on Yassir applications and/or on Yassir Cash.

" Agent " means any natural or legal person authorized by Yassir to sell and/or redeem Yassir Cash subscriptions.

" Participants / Participant on the Yassir platform " refers to a party involved in the distribution chain for goods and services via digital platforms in accordance with Article 10 of the 2019 Finance Act—specifically, the platform's drivers and delivery personnel.

" User(s) " refers to any person who holds an account and uses the Platform and/or all or part of the Services offered by it, including Yassir service providers and E-consumers.

" Account " refers to the account that must be created to access the services offered by the Platform.

" Electronic Notice " means any electronic communication made available via the Yassir platform or the email address previously provided by the user.

Article 4 – Access to Yassir Cash

Users already registered on Yassir platforms have direct access to Yassir Cash. To use Yassir Cash for the first time, users wishing to access this new feature and the services offered on the Yassir app must first set a new PIN and then purchase a subscription using the online payment system (e-payment) with their electronic payment card, or via the nearest Yassir Cash agent, where applicable.

To purchase an online subscription, the user must first select Yassir Cash as the payment method, click the "Search" button, choose a Dahabia or CIB bank card, and then pay the desired amount to access Yassir services.

Users who do not have online payment methods can visit one of the nearest agents authorized by Yassir to purchase their subscription using cash.

Article 5 – Yassir Cash Features

Purchasing a Yassir Cash subscription provides access to the following services:

Use of Yassir services: directly and easily using one's subscription via Yassir Cash;

Access to new services: all new services added to the Yassir ecosystem. Consultation/tracking: all usage, sharing activity, and remaining balances associated with a subscription previously purchased via Yassir Cash can be tracked and viewed by the user at any time.

Any user who has purchased a subscription is guaranteed a full or partial refund of their subscription at any time.

Article 6 – Commission

The user acknowledges having been informed that all subscription sharing or purchasing operations—whether via online payment or through an agent authorized by Yassir—are entirely free of charge. However, Yassir may apply fees to certain transactions if the user chooses Yassir Cash for their purchases, including, but not limited to, a commission on the refund of their subscription.

The user is also informed that these fees may be modified at any time, or that new fees may be added for certain operations that were initially free of charge. Yassir undertakes to notify the user of any changes at least 24 hours before they take effect.

All transactions subject to any fees are visible on Yassir Cash before each transaction is confirmed.

Article 7 – Authentication and security

We may ask you to provide personalized security information, such as passwords, PINs, or access codes (e.g., confirmation codes provided via Yassir mobile applications, the Yassir website, or SMS), or to use on-device biometric verification methods. This personalized security data will be used to authenticate any instructions you give us via Yassir mobile applications and/or the Yassir website regarding your use of Yassir Cash. This enables us to ensure that it is indeed you accessing your account.

You agree to take all reasonable measures to protect your personalized credentials. This means you must use your personalized credentials with care and keep them secret. This means, for example, that (i) you must not write down or record this information, (ii) if you can choose a security code yourself, you must ensure it is not easy to guess, (iii) you must ensure that no one can watch while you enter your personalized credential, and (iv) you must never share a security code, whether by telephone, email, or otherwise.

You must also ensure that any device used to access Yassir’s mobile applications and/or website is safe and secure. This means, for example, that you must (i) ensure the software used on your device is up-to-date and legitimate, (ii) use a password to protect access to the device, (iii) ensure your Yassir account cannot be used by unauthorized parties, and (iv) log out when you have finished using your Yassir Cash account.

Article 8 – Entry into force

These special conditions shall enter into force on the date of their publication.

Part IV – General Terms and Conditions of Use and Sale – Ticketing Service

Article 1 – Purpose

The purpose of these specific terms and conditions is to define the terms and conditions of use for the digital ticketing service offered under the Yassir brand, as well as the respective rights and obligations of the User and Yassir regarding the purchase, management, and use of electronic tickets via mobile applications and/or websites published by Yassir (hereinafter: the "Yassir Ticketing Service" or simply the "Service").

Access to and use of the Service are subject to prior acceptance of these Terms. Users are required to read these Terms carefully before use. Acceptance of these Terms, which occurs when ordering a ticket, constitutes a legally binding contract between the user and Yassir.

These Terms expressly supersede any prior agreement or contract entered into between the user and Yassir regarding the purchase or use of tickets via its platforms.

These Terms are accessible at any time via a direct link in the Yassir mobile application and/or on the Yassir website. They may be supplemented by specific terms, particularly in the context of:

• Of a specific event (e.g., access subject to certain health restrictions);
• Of a special ticket category (e.g., VIP, reduced rate);
• From a promotional campaign or a special initiative.

Such additional terms supplement these General Terms and Conditions of Use and Sale and shall be deemed an integral part thereof once accepted by the user. In the event of a conflict between these Terms and Conditions and a specific term applicable to a particular service or event, the specific term shall prevail.

Article 2 – Who provides the service

The ticketing service is provided by Yassir, whose legal details are as follows:

Algeria:

Company name: EURL Yassir

Postal address: Birkhadem Zone, El Solh neighborhood (formerly Sharbouni), Block 162, ground floor

Trade register number: 17B 8994990-00/16

Tax Identification Number (TIN): 001716099948978

Statistical identification number (NIS): 001716010111763

Email address: <support@Yassir.com>

Customer Support: 021 99 99 99

Article 3 – Definitions

" Account " means the account that must be created in order to access the services offered by the Platform;

" Conditions " means these General Terms and Conditions of Sale;

" Customer/E-consumer " refers to any natural or legal person who is a Yassir customer using the ticketing service—whether for personal or professional purposes—who holds an active account and has accepted these Conditions;

" Services " means the services available on the Yassir applications and/or website;

" Website " refers to a dynamic interface available at the address www.Yassir.com ;

" Rates " means the prices applicable to the Services that will be expressly communicated to you via the Application and/or Website at the time the corresponding order is confirmed;

" E-payment or electronic payment instrument " means any payment instrument, authorized in accordance with applicable legislation, enabling its holder to make proximity or remote payments via an electronic system;

" Ticketing Service" or "the Service " refers to the functionality integrated into Yassir platforms that enables the purchase, presentation, and validation of digital tickets;

" Organizer " means any third-party entity—whether a natural person or a legal entity—that designs, organizes, and markets an event via Yassir’s digital ticketing platform;

" Electronic ticket" or "E-ticket " refers to a digital access pass for an event, issued to the User after purchase, containing a unique QR code, a personal security code, and all information required for entry.

Article 4 – Description of the Service

The digital ticketing service offered by Yassir enables users to search for, view, book, and purchase electronic tickets for various types of events, including cultural, artistic, sporting, community, or commercial events. Accessible via the SuperApp mobile application or, where applicable, a dedicated web platform, this service is designed to provide a fully digitized experience, eliminating the need for physical tickets.

Through this service, the user can view a selection of available events, access detailed information about each one (such as date, venue, entry requirements, prices, or seating categories), select tickets based on their preferences, and complete the transaction using supported payment methods. Once the purchase is confirmed, the electronic ticket is generated and made available in the user's personal area within the SuperApp. This ticket includes a unique QR code and a personal security code, which must be presented on the day of the event to gain entry.

In this capacity, Yassir acts as a technical intermediary, connecting the user with the event organizer. Consequently, Yassir cannot be held liable for the quality, content, cancellation, or conduct of the event itself, as these matters fall under the exclusive responsibility of the organizer.

Article 5 – Ticket orders

5.1. Ordering process

The user begins by selecting an event from the digital ticketing catalog accessible via the Yassir SuperApp or website. They review key information regarding the event, including the date, time, venue, access requirements, and available ticket categories. They then select their desired category—such as Standard, Premium, VIP, or any other option defined by the organizer—and specify the number of tickets they wish to purchase, subject to the limit set by the organizer for that event (which may vary based on the event's nature or capacity). Once the selection is finalized, the user confirms their cart and proceeds to the payment stage. Payment is then made using one of the available payment methods, in accordance with the terms specified in Article 6 of these Conditions.

5.2. Confirmation

Once the payment has been validated and the transaction confirmed, the user immediately receives an order confirmation. This can be accessed directly via their user account in the SuperApp or, where applicable, via electronic notification. The electronic ticket is automatically generated and made available in digital format. It contains:

• a secure, single-use QR code intended to be scanned upon entry to the event;

• a personal, non-reusable, and strictly confidential security code used to authenticate the holder's identity during access control.

These items constitute the only valid proof of purchase and are essential for accessing the event.

Article 6 – Price and payment terms

6.1. Pricing

The prices are:

• Set by the Organizer;

• Displayed in Algerian dinars (DZD) or euros (EUR);

• All taxes included (TTC).

6.2. Payment methods

Users in Algeria:

• Yassir Cash Subscription

• CIB card

• Dahabiya Map

Users in France/Canada:

• Visa card

• Mastercard card

• Other compatible bank cards

Article 7 – Delivery of tickets

7.1. Format

Tickets are issued exclusively in electronic format:

• Via the user interface (SuperApp);

• Possibly via a confirmation email.

7.2. Validity

Each ticket is unique, non-transferable, and valid only for the specified event, date, time, and venue.

7.3. Presentation on the day

The user must present the QR code.

Article 8 – Refund

• No refund is possible if the user cannot attend the event;

• Purchased tickets are neither refundable nor transferable, except in cases expressly provided for;

• An automatic refund is issued within 24 hours if the tickets are sold out at the time the user completes their purchase.

Article 9 – Conditions of use of the ticket

• Any reproduction, resale, or transfer is strictly prohibited;

• The ticket is personal and non-transferable;

• In the event of fraud, the ticket is invalidated without a refund.

Article 10 – User liability

The User is solely responsible:

• Regarding the retention of the ticket, the QR code, and the security code;

• Regarding the accuracy of their personal information;

• Use of your account.

Yassir cannot be held liable in the event of theft, loss, hacking, or mishandling.

Article 11 – Yassir’s Liability

Yassir is not responsible:

• The conduct of the event (cancellation, modification, reception arrangements);

• The organizer's pricing policy;

• Specific access conditions (identity checks, prohibited items, etc.);

• Network unavailability or user errors.

Article 12 – Entry into force

These special conditions shall enter into force on the date of their publication.

Part V – "Yassir Plus" Special Conditions

Article 1 – Purpose and contractual relationship

The purpose of these specific terms and conditions is to define the terms and conditions of use for the Yassir Plus service (hereinafter "Yassir Plus"), as well as the rights and obligations of the parties in this context. This service is provided or made available under the Yassir brand across all its platforms.

Access to and use of the service are subject to these Terms; the user must read and accept them before accessing and using the service.

Acceptance of these Terms establishes a contractual relationship between the user and Yassir. These Terms expressly supersede any prior contracts or agreements entered into between the user and Yassir. They are accessible at any time via a direct link on the applications and/or the website. They may be supplemented, where applicable, by specific terms of use for certain services—such as terms governing a specific event, activity, or promotion—and such additional terms will be communicated on Yassir’s platforms in connection with the relevant Services.

These additional terms shall supplement these Terms and be deemed to form part of the Terms for the purposes of the relevant Services, as of the date of their acceptance and/or publication. In the event of a conflict, the specific terms shall prevail over these general terms.

Article 2 – Who provides the Yassir Plus service

The Yassir Plus service is offered in the following eligible countries:

Algeria:

Company name: EURL Yassir

Postal address: El Solh District (formerly Sharbouni), Block 162, ground floor, Birkhadem, Algiers

Trade register number: 17B 8994990-00/16

Tax Identification Number (TIN): 001716099948978

Statistical identification number (NIS): 001716010111763

Email address: <support@Yassir.com>

Customer Support: 021 99 99 99

Morocco:

Mailing address: 4, Rue Leningrad, Ground Floor, Apartment No. 7, Casablanca

Email address: <support@Yassir.ma>

Customer support: +212668117942

Partner Customer Support: +212668065229

Tunisia:

Mailing address: Tunis Business Center, Sarra Buildings, Main Boulevard, Les Berges du Lac

Email address: <support@Yassir.tn>

Customer Support: +216 31 190 000

Senegal:

YASSIR SENEGAL SARL

Address: Dakar (Senegal) 104 Sicap Sacré-Cœur 3 Pyrot, Plot No. AW1, Cité Keur Gorgui

France:

Email address: <support@Yassir.io>

Customer Support: +1 (619) 832-0550

Canada:

Email address: <support@Yassir.io>

Customer Support: +1 (619) 832-0550

Article 3 – Definitions

" Applications/Platforms " refers to all applications and/or websites developed by Yassir that are available on the App Store for iOS users, Google Play for Android users, and AppGallery for Huawei users.

" Conditions " means these Terms of Use.

" E-consumers " refers to any natural or legal person who acquires a good or service, whether for payment or free of charge, through Yassir's applications and/or websites.

" E-payment or online payment method " refers to any payment instrument, authorized in accordance with applicable legislation, enabling its holder to make proximity or remote payments via an electronic system.

" Websites " refers to the accessible dynamic interfaces operated by Yassir and made available as part of the services.

" Yassir Cash " refers to the new payment feature enabling Yassir users to access the services and/or products offered across all its applications and/or websites by subscribing to a plan and taking advantage of all its offers.

" Services/products " refers to all services and/or products offered on Yassir's platforms.

" Agent " means any natural or legal person authorized by Yassir to sell and/or redeem Yassir Cash subscriptions.

" User(s) " refers to any person who holds an account and uses the Yassir Platforms and/or all or part of the Services offered through them.

" Account " refers to the account that must be created to access the services offered by the Platform.

" Electronic Notice " means any electronic communication made available via the Yassir platform or the email address previously provided by the user.

" Eligible Country " refers to all countries where Yassir is present and offers its services, including Yassir Plus.

Article 4 – Description of the Yassir Plus Service

The Yassir Plus Service allows you to subscribe to paid offers via online payment, using the payment options available on Yassir platforms—namely El Dahabia Card, CIB, or Yassir Cash (hereinafter "the Paid Service"). Once the subscription is activated, you enjoy the following benefits for the duration of the subscribed offer:

Free delivery: You will have access to free delivery for all your future orders placed on Yassir platforms, subject to compliance with the conditions specified in each offer.

Discounts on future trips: you will receive discounts on your transport costs when using the transport services available on the platform.

Article 5 – Terms of subscription to the Yassir Plus Service

All users of Yassir platforms can access the Yassir Plus service; all they need to do is:

1. Go to the Yassir app; 2. Select Yassir Plus; 3. Select the offer of their choice from the section dedicated to Yassir Plus within the app;

The price and subscription terms for each offer are clearly indicated on Yassir Plus before you confirm your payment.

Article 6 – Validity and renewal of the subscription

Once payment has been made, your subscription to the Yassir Plus Service will take effect immediately. The validity period of your subscription depends on the plan selected and will be indicated in the application. If you have subscribed to a plan with automatic renewal in eligible countries where such payment is permitted, you authorize Yassir to charge your chosen payment method (online payment or Yassir Cash payment) at the start of each new subscription period. You may cancel this automatic renewal at any time via your account settings, in accordance with Section 7 of these terms.

Article 7 – Cancellation and refund

Subscription cancellation: You can cancel your Yassir Plus subscription at any time. The cancellation will take effect at the end of the current period, and you will continue to enjoy the benefits until that date.

Refunds: payments made for the subscription are non-refundable, except in the event of a breach of these Specific Terms by Yassir or if you cancel your subscription in the exercise of your right of withdrawal, in accordance with applicable law.

Article 8 – Limitation of Benefits

The benefits offered by the Yassir Plus Service, including free deliveries and discounts on your future trips, are subject to the following conditions:

Free delivery: all your deliveries are free until the offer expires. The specific terms and conditions of this offer will be detailed in the subscribed offer.

Discounts on future trips: discounts apply only to trips made via the personalized transport services available on the Yassir platform. Discount percentages and specific conditions (e.g., minimum trips or covered geographic areas) will be specified in the subscribed offer.

These benefits are non-transferable and cannot be combined with other promotions or discounts, unless otherwise stated in the terms of the subscribed offer.

Article 9 – Modifications to the Yassir Plus Service

Yassir reserves the right to modify, suspend, or terminate all or part of the Yassir Plus Service at any time—including offers, benefits, or payment terms—without prior notice. In the event of a substantial change to the offer you have subscribed to, you will be notified via the application.

Article 10 – User liability

By subscribing to the Yassir Plus Service, you agree to comply with the terms of use for Yassir platforms, as well as the specific terms and conditions of the Yassir Plus Service. You are responsible for updating your payment information and managing your subscription.

Article 11 – Personal Data Protection

By subscribing to the Yassir Plus Service, you consent to the collection and processing of your personal data by Yassir, in accordance with our Privacy Policy. This information may be used to manage your subscription, process your payments, and improve our services.

Article 12 – Force majeure

The Yassir platforms shall not be held liable for any failure to fulfill their obligations if such failure is caused by an event of force majeure, such as a strike, technical failure, interruption of payment services, or any other external event beyond their reasonable control.

Article 13 – Entry into force

These general terms and conditions will come into effect on their date of publication.

Part VI – Special Conditions for "Parcel Delivery" (Yassir Delivery)

The purpose of these specific terms and conditions is to define the terms of use for the mail and/or parcel transport and delivery service offered by Yassir via the "Vehicle Type" / "Yassir Delivery" option, including for items ordered through the application and/or the website.

Delivery cost and time:

The delivery cost is calculated based on the destination zone, as well as the dimensions and weight of the parcel;

The delivery time is also indicated based on the chosen destination;

Payment is made at the time the parcel or mail is dropped off.

E-consumer engagement:

The e-consumer expressly undertakes to provide accurate, complete, and up-to-date information regarding themselves and their order (sender and recipient contact details, parcel details, etc.); they shall be responsible for the accuracy and completeness of the information provided on the shipping label and must ensure that all shipments include the detailed contact information for the contact person at both the sender and recipient locations;

The e-consumer guarantees that the contents of their parcel are lawful;

The e-consumer undertakes to select suitable packaging that ensures sufficient protection, and to mark and label it appropriately, including the correct description and classification of its contents;

The e-consumer undertakes to provide a complete and detailed description of the contents of the parcels;

Every delivery must be accompanied by a dispatch note (shipping note).

Prohibited delivery:

All dangerous goods, ammunition, gases, and flammable, radioactive, toxic, infectious, or corrosive materials, as well as any items that, by their nature or packaging, may pose a danger to the delivery person or the sender, or cause damage to other transported parcels, vehicles, or third parties;

Jewelry, timepieces, precious stones and metals, coins, checks, foreign currency, banknotes, financial securities or movable assets;

Animals;

Firearms, military or collector's weapons (whether loaded or unloaded), narcotics, psychotropic substances, works of art, art objects, antiques, and publications or audiovisual media prohibited by any applicable law or regulation;

Responses to calls for tenders;

Documents containing sensitive or personal information.

Limitation of liability:

The e-consumer is responsible for the details entered on the shipping slip—specifically the recipient's name, address, and telephone number and/or email address—as these mandatory details must be precise, accurate, and complete to ensure delivery under normal conditions.

Yassir disclaims all liability in the event of damage to or loss of content;

Yassir disclaims all liability in the event of loss of or physical damage to the parcel during transport, non-delivery, or force majeure;

Yassir will not be held responsible in the event of an incorrect address.

In the event of cancellation:

The e-consumer may cancel up to one hour before pickup;

The e-consumer cannot cancel after pickup; cancellation fees may be charged.