With the purpose of making communication easier, more cost-effective and secure, we decided to add in-app chat options for our riders and drivers. Here’s how and why we’re doing it!

Imagine you’re a rider standing by the library. You have your earphones on, you have requested a ride and a driver accepted, then your favorite song comes on. You want to contact your driver to describe to them exactly where you are but do not want to cut off the music. You wish you could just text them. Well, now you can do that without having to leave the Yassir Super app.

Listening to your favorite music is but a minor example of situations where texting comes in handier and more effective to ensure a pleasant ride experience. For drivers, in particular, they can simply send a text instead of calling while driving. Besides, you don’t need to leave the app to send a text or call, find everything in one place!

Why embedding Chat?

• More convenience: Miscommunication can lead to losing your ride or missing an important appointment. A convenient chat conversation can prevent that by making it easy to connect drivers and riders.
• A Cost-effective solution: Is your data still running but you do not have enough balance left? You can still request or take up rides with Yassir and all your communication with your driver/rider will be done for free on the app.
• Enhanced safety and privacy: Oftentimes, people do not like to share their personal phone numbers with people they do not know. In order to ensure more privacy, the in-app call and chat feature helps you avoid sharing your phone number.

How does it work?

Using the feature is rather simple. Here is a mini guideline:

Check Your Message Status!

To send a message, you can tap on the text field, type your message then hit send to your driver. You will then be able to see the status of your message; whether your driver has seen it or not yet.

You Can Always Call!

In case the driver did not see your message, you can always resort to a call with the availability of a call button at the top.

No Need to Type while You Can Have Message Suggestions

For smoother and easier communication, we introduced message suggestions as well!

Both you and your driver can have a set of multiple suggested messages that you can select from. Once selected, the messages will be sent instantly.

What’s Next?

In an effort to make communication for our users more seamless and efficient, we plan to include in-app messaging for our other products, as well. The feature will not only be exclusively used for our ride-hailing product, but customers, delivery personnel and vendors will also have the ability to communicate with each other using the app.

Importantly, we are also exploring adding voice calls within the chat so that you can talk to your driver seamlessly from within our app

Stay tuned for future updates from us!